Domestic Shipping

We make every effort to ship items within 24-48 hours after your order is placed. Specific product’s descriptions note they may have additional time required for fulfillment due to custom or made to order. Normally items ship within 2 business days due to stock status and as some items are custom made to order and require additional time.

If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. If we don’t hear back from you within 72 hours, our system will automatically cancel and credit you back for the item if we do not replace it.

If you are needing an expedited shipment, it’s best to place your order and call us to inform us of your needs, we strive as best as possible to accommodate all requests regarding your order.

PawsnBootsLLC typically uses USPS, UPS, and FedEx. When your order is shipped partially or in full, you will receive an email indicating it has shipped. Once your order ships you will receive an automated email with tracking information You can also log into your account and track your package through our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered.

International Shipping

Please be aware that additional shipping costs will apply to all International Shipping. International shipping costs will be shown at check out before placing your order.

If the item is large or oversized, we will notify you if any additional shipping costs will be incurred in some cases.  All Shipping costs are automatically calculated by carrier costs.

All international orders are shipped with tracking. Customer is responsible for any taxes or duty charges that customs may charge.

Shipping Costs

In an attempt to simplify our shipping costs and minimize confusion for our customers, we have implemented a flat rate shipping cost of $9.00* for most orders.  Note: that heavier items (ie: blankets, beds, bulk orders, bowls, sprayers etc,.) may incur an additional cost and are not included in the free shipping rate. The rate will be shown at checkout prior to placing your order. 

*Shipping costs are calculated after all discounts have been applied to your cart at checkout.

Flat Rate Shipping cost of $9.00 per order**

FREE USA PRIORITY SHIPPING ON ORDERS OVER $75**

*Free shipping is not available to international orders and some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs, please email us at PawsnBootsLLC@gmail.com 

Partial Shipments

We try to ship orders in full, in one shipment for your convenience.  However, depending on the items ordered, multiple shipments may be required to fulfill your order.  Sometimes orders can be delayed waiting for the full order to be filled and therefore shipped.  Please note that we do not ship partial shipments unless specifically requested by the customer.

Delivery

PawsnBootsLLC is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have no control over mail delivery once it leaves our package center so, please check with the carrier if we show it shipped and you have not received it.

If your tracking number has indicated that your package has been delivered, please contact your Local Post Office for better assistance. 
PawsnBootsLLC is unable to assist if the package is indicating that it is delivered.

Please note with USPS, you may experience shipping delays.  We have the same tracking information you have and can only see what you can see in the USPS’s tracking system.  We do not receive any additional information from the carrier.  PawsnBootsLLC cannot replace lost, damaged or stolen items via mailing carrier.

Deliveries may take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances. 

Please allow mail carrier up to 24 hours after shipment to exhibit a delivery estimate.

Processing Time

Processing includes checking, packing, designers hand making these items and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

*If you place your order after 4PM EST, your order will be processed on the following business day.

Order Confirmation

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

Orders placed after 4PM EST will begin processing on the following business day.

Order Payment

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

Order Change or Cancellation

Please note that once orders are placed, we cannot cancel or change orders.  We are here to help in many ways, if you need any assistance, please contact us prior to placing your order.

Holiday Season

During the holiday season, processing time can take up to 10 days.  If you are in need of item(s) for a specific holiday, please contact prior to placing your order to see if it would make it in time.  There is no guarantee your order will arrive in time due to any shipping delays that may occur in transit, this is out of our hands.

With the rise of package theft during the holidays, we strongly advise you choose your shipping address carefully. If you are concerned about package theft, please understand all of your shipping options to help minimize theft.

Here are some tips we have found to be helpful:

  1. Ship to your work address
  2. Ship to a neighbor’s address that you trust and will be home at the time of delivery.
  3. Ask us to request your shipment be signed for someone at your address.

If you need to change the shipping address, or include further delivery instructions, once the package has already been shipped and the package has not yet been delivered, please see the mailing carrier’s delivery instructions on changing the shipping address, found here.